Terms & Conditions
Effective Date: July 14, 2026. These terms govern the reservation and execution of airport concierge facilitation services.
1. Rescheduling Requests
All rescheduling requests must be received at least 06 hours prior to service time to be considered valid. All rescheduling requests are subject to availability.
2. Cancellation Policies
All cancellations must be made at least 4 hours prior to the scheduled service time. Cancellation requests received less than 4 hours before the scheduled service may not be accepted.
3. Refund Process
Promedia Meet & Greet shall endeavor to process eligible refunds within 15 bank working days from the date of cancellation, provided the required bank or credit card details have been received from the customer. Refunds will be credited through the original mode of payment, subject to the processing timelines of the respective bank or financial institution.
4. Reservation Timelines
To ensure adequate clearances, standard reservation requests should ideally be submitted at least 24 hours prior to flight arrival or departure times. Requests submitted on shorter notice are handled on a best-effort basis.
5. Passenger Responsibilities
Passengers are solely responsible for obtaining and maintaining valid travel documents, including passports, visa clearances, health declarations, and boarding tickets. Promedia Meet & Greet concierge hosts do not bear liability for entry denials or boardings refused by airlines or immigration controllers.
6. Service Scope Limits
Concierge services are restricted to airport terminals facilitation, express queue escorts, porter luggage handling, lounge coordination, and parking-lot hand-offs. Direct flight operations, scheduling changes, and carrier cancellations remain under the sole jurisdiction of the respective airline.