Privacy Policy

1. Information Collection

To deliver professional fast-track airport concierge services, we collect relevant traveller information during reservation, including passenger names, passport numbers, visa details, flight schedules, email addresses, contact phone numbers, and any special accommodation requests.

2. How We Use Information

Your information is processed strictly for:

• Securing priority fast-track clearance slots with airport customs and immigration departments.
• Coordinating flight boarding gates, baggage claims, and terminal transit hand-offs.
• Communicating booking confirmations, scheduling revisions, or cancellations.
• Dispatching private chauffeurs and airport terminal concierge hosts.

3. Data Sharing & Disclosures

We do not sell, rent, or lease customer data. Passenger profiles and flight numbers are shared solely with authorized airport authorities (like the Airports Authority of India), border control agencies, airline carriers, and security units strictly for coordination.

4. Security Measures

We implement high-level data protection procedures. Session cookies are secured using strict HttpOnly and SameSite settings, and all web inputs are sanitized to protect records from digital interception.

5. Rescheduling, Cancellations & Refunds

Details regarding scheduling modifications, service cancellation timelines, and refund cycles are governed by our official Terms & Conditions.

6. Wheelchair Assistance

Wheelchair assistance is provided by the respective airline or airport authority. Promedia Meet & Greet only assists in coordinating this service and does not charge any additional fee for wheelchair assistance.

7. Updates to This Policy

PROMEDIA reserves the right to revise this Privacy Policy periodically. Continued use of our booking services signifies agreement to any revised statements.